Live conference plan

Innergize 2026

DRIPBaR's three-day playbook for Zenoti Innergize in Seattle. Sessions split across DC, Ben, and Felicia to maximize coverage and intelligence.

3
Days
30+
Sessions
15
Ops items
1
Panel
DC
Ben
Felicia
All together
Speaking
Networking
Ops / Zeenius
10:00 am — Sessions split
Book more, buy more, come back
Mobile-first booking redesign unifying the Webstore and Consumer App. Directly impacts DROS digital client journey.
DCDROS critical
Your phone line is leaking revenue
HyperConnect Voice — call recording, transcription, AI-scored team performance, missed booking detection.
BenFelicia
11:00 am — Sessions split
Faster bookings, smoother checkouts
Redesigned POS, group booking, checkout flow. Impacts all 111 franchise locations daily.
DCFranchisee ops
Own every star, keep every guest
Reputation management — unified reviews, guest loyalty, and retention strategy.
BenFelicia
11:45 am – 1:15 pm
Lunch — regroup
Compare morning session notes. Align on what's relevant for DRIPBaR's technology and growth roadmap.
All together
1:15 pm — Sessions split
Book the guests who'd rather text
SmartBot — automated booking via web chat, text, and WhatsApp. Lead capture automation for DROS.
DCDROS critical
Pay right, pay fast, dispute smart
Integrated payroll, same-day tips, AI Dispute Manager for chargebacks. Revenue protection.
BenFelicia
2:15 pm — All together
From data to advice, in seconds
AI analytics — plain English queries, cohort analysis, investigative insights. Where Zenoti's analytics roadmap is heading. Critical for our dashboard strategy.
All togetherIntelligence
3:15 pm — Sessions split
Every lead, followed up. Every time.
AI Lead Manager — auto-qualify, score, and nurture across 10+ channels. 2x conversion. DROS lead infrastructure.
DCDROS critical
Built to sell: what buyers actually look for
Premium valuations, brand positioning, and operational readiness for medical aesthetics practices.
BenFelicia
3:45 pm — All together
Grow smarter: the ecosystem effect
Partner ecosystem for new revenue streams, lower overhead, and stronger customer value. Panel format.
All together
4:15 pm — Sessions split
Attract new guests on autopilot
AI Digital Advertising Manager — auto campaigns across Google and Meta. Relevant to GA4/UTM standardization.
DCMarketing infra
Transformation: the human side of change
Leadership panel — bold decisions and lessons from scaling service businesses.
BenFelicia
5:00 pm — Networking
Medspa mixer
Networking reception with medspa and wellness leaders. Drinks, conversation, connections. DRIPBaR's crowd.
All togetherKey networking
7:30 am
Registration, breakfast & networking
Arrive together. Connect with contacts from Sunday's mixer before keynotes begin.
All together
8:30 am — Keynote
Embracing transformation — Sudheer Koneru
Zenoti CEO on industry transformation, benchmarks, and vision. DC — your former CEO. Be visible, be present, be gracious.
All togetherMust attend
9:00 am — Keynote
10x your AI productivity — Jeremy Utley, Stanford
AI as a strategic partner, not just a tool. Relevant to DRIPBaR's AI-forward positioning.
All together
9:30 am — Keynote
The possible — Carlos Andrés Gómez
Storytelling, connection, and redefining boundaries. Award-winning poet and actor.
All together
10:10 am
Coffee & connections
Networking break. Identify Zenoti product leads for your Monday Zeenius Bar session.
Networking
10:40 am — All together
The new hybrid: redefining wellness business models
CEOs of SEV Laser, VIO Med Spa, and Heights Wellness Retreat on blending services and hybrid models. Directly relevant to DRIPBaR's market positioning.
All togetherStrategic
11:30 am — All together
Deep end: transformation edition
Businesses compete for transformation funding. Dan Amin (4Ever Young), Sanjiv Razdan (The Joint Chiropractic). See how peers position growth.
All together
12:30 pm
Power lunch
Last regroup before afternoon split. Ben and Felicia — prep for the 3:45 panel appearance.
All together
1:00 pm — Zeenius Bar
Zeenius Bar — Emily's operations agenda
DC's 1:1 with Zenoti product experts. Walk through 15 outstanding DRIPBaR Operations items. See the Ops Agenda tab for the full breakdown.
DC15 open items
1:30 pm — Sessions split
One brand, many locations: inspiring unity
Multi-location brand consistency and franchisee alignment. Directly relevant to DRIPBaR's 111-location operations.
DCFranchise ops
Built to run without you: manager-driven model
Scalable business through manager empowerment. Leadership and delegation strategies.
BenFelicia
2:30 pm — Sessions split
Be found. Be wanted. Be chosen.
Major 2026 marketing transitions — Google, Meta, digital discovery shifts. Relevant to GA4/UTM and marketing compliance.
DCMarketing infra
Unreasonable hospitality
Panel with Lynn Heublein (Skin Spirit CEO), Liz Allison (Tricoci CEO). Exceeding expectations through human connection.
BenFelicia
3:45 pm — DRIPBaR on stage
Grow smarter: the ecosystem effect
Ben Crosbie (CEO, The DRIPBaR) and Felicia Janovich (President, Health Brands) are panelists alongside leaders from Qualiphy, Creative Solution Partners, and VS Digital Health. DC — front row, visible support. This is DRIPBaR's moment on the Innergize stage.
Ben speakingFelicia speakingDC attends
4:45 pm — Sessions split
Self-serve, start to finish
Full Webstore redesign, SmartBot, AI Receptionist — self-serve booking end to end. DROS infrastructure deep dive.
DCDROS critical
The staff excellence playbook
Six proven strategies for staff engagement and retention. Hiring, benefits, performance transparency.
BenFelicia
7:00 pm — Evening event
Into the deep: Seattle Aquarium celebration
Signature evening event at the Seattle Aquarium. Deep End winner revealed, Golden Hands awards. Major networking — arrive with Ben and Felicia, then work the room.
All togetherKey networking
7:30 am
Breakfast & networking
Final morning. Follow up with contacts from the Aquarium celebration.
All together
8:30 am — Keynote
The end of anti-aging: AI and longevity
Microsoft's Sally Ann Frank on healthspan, digital biomarkers, and personalized wellness. Directly relevant to DRIPBaR's precision therapy vision.
All togetherStrategic
9:00 am — All together
Z-Force: your super-powered AI workforce
12+ specialized AI agents. Features Armando Gallegos (B12 LOVE — IV therapy), Ryan Martin (Hand & Stone). Key intelligence on AI adoption in our space.
All togetherMust attend
10:30 am
Break: steep, sip & mingle
Last networking break. Connect with anyone you haven't reached yet.
Networking
11:00 am
Tech-driven transformation: real results
Siddharth Desai (Hand & Stone CDTO), Mari Sallee (AMP CIO). What it actually took to integrate AI into operations.
DCIntelligence
11:30 am — Closing keynote
The leadership mindset — Sudheer Koneru
Zenoti CEO closes the conference. A charge to build, lead, and shape the next chapter.
All together
11:50 am
The daymaker effect — David Wagner
Intentional kindness as a business philosophy. Transforming lives through service. Powerful closer.
All together
12:30 pm
Power lunch
Full team debrief. Plan any remaining Zeenius Bar follow-ups for the afternoon.
All together
1:00 pm — Zeenius Bar
Zeenius Bar — follow-up session
Continue any unresolved items from Monday. Second pass on operations questions and feature requests.
DCOps follow-up
1:30 pm — Sessions split
Run your business like you have an analyst on staff
AI Business Advisor — plain English queries with verified answers and charts. Directly relevant to DRIPBaR's reporting strategy.
DCAnalytics
Phenomenal growth: how to design it
SILK Laser Clinics and Townhouse on identifying high-growth opportunities and building systems to handle scale.
BenFelicia
2:30 pm — Sessions split
Innergize remix: using AI to do more
Zenoti's Vamshi Reddy and NexInfo's Mohan Cavale on actionable AI implementation. Bring your specific questions.
DCAI strategy
Medspa remix: forbidden questions
Three tables, three experts — practice valuation, risk management, data blind spots. The questions owners ask privately.
BenFelicia
Operations agenda
15 outstanding items from Emily Wennberg (Operations). DC will walk through these during the Monday and Tuesday Zeenius Bar 1:1 sessions with Zenoti product experts.
▸ Liquivida transition 5 open
1. LQV gross sales discrepancies
Gross sales don't align across LQV and DRIPBaR platform
Pending Zenoti · followed up Aug 20
2. EMR & gallery data not transferred
Charting and gallery data not migrated during conversion
Pending Zenoti · followed up Aug 18
3. Wellington reimbursement
Phone down for days during conversion — no client connectivity
Pending Michael / Subha · looped in Jul 22
4. Expired gift cards
Expired gift cards not transferred during conversion
Pending on DRIPBaR end
5. LQV notifications
LQV notifications configured as DRIPBaR notifications
Pending Sri · Teja looped in Aug 19
▸ Billing & account config 3 open
6. Training center & corporate billing
Charged despite multiple removal requests — 6+ months open
Pending Subha · followed up Sep 2
7. General billing discrepancies
Double charges, wrong center, missed payments — 6+ months open
Pending Subha / Michael / Avinash
8. GFE expiration alert
No staff notification when prerequisite expires — 2+ years open
Pending Zenoti
▸ Services & onboarding 2 open
9. Adding services — lab & peptides
Import took weeks and wasn't done correctly
Closed — raising for process improvement
10. Onboarding — Mirada
Center buildout incomplete before go-live
Pending Zenoti
▸ Workflow & integrations 1 open
11. Zoom workflow & data
Client can't access call without email/SMS — need workflow breakdown
Pending Teja · 4+ months open
▸ Support relationship 2 open
12. India communications
Inconsistent communication — recurring call requested, no cadence
Pending Zenoti · followed up Aug 17
13. General response time
3–4+ week response times across most items
Systemic — raise at Zeenius
▸ System bugs 1 open
14. Membership cancellation & credit glitches
Ongoing 3–4 months without full resolution
Discussed Aug 19 · unresolved
▸ Enhancement requests 1 open
15. Credit deletion
Need ability to delete credits — workaround is dummy account transfer
Feature request — raise at Zeenius
The DRIPBaR · Zenoti Innergize 2026 · Seattle
Prepared by DC — Director of IT